Your Privacy Matters
Privacy & Medical Information Notice
Last Updated: July 2026. At AlterEGO Hair Solutions, we are committed to protecting your personal and medical information with the utmost care and respect.
About This Notice
AlterEGO Hair Solutions is a cranial prosthesis and consultation service. While we are not a HIPAA-covered entity (we are not a healthcare provider, health plan, or healthcare clearinghouse), we take the privacy of your personal and health-related information seriously.
This notice explains what information we collect, how we use it, and how we protect it.
Information We Collect
We may collect the following types of information:
- Personal information — name, address, phone number, email address
- Health-related information — details about your hair loss condition, medical history relevant to your consultation, and any documentation such as a Letter of Medical Necessity
- Insurance information — insurance carrier, policy number, and related documentation
- Payment information — billing details processed securely through our payment provider
- Website usage data — pages visited, browser type, and general location (collected via cookies and analytics tools)
How We Use Your Information
We use your information to:
- Schedule and conduct consultations
- Provide cranial prosthesis services tailored to your needs
- Assist with insurance reimbursement documentation
- Process payments and fulfill orders
- Communicate with you about your appointment, order, or inquiry
- Improve our website and services
How We Protect Your Information
We take reasonable steps to protect your information, including:
- Limiting access to your information to staff who need it to serve you
- Using secure, encrypted connections (SSL) on our website
- Working with trusted third-party service providers who maintain their own privacy and security standards
- Not selling your personal or health-related information to third parties
Sharing Your Information
We do not sell your information. We may share your information only in the following circumstances:
- With your consent, such as when submitting documentation to your insurance carrier
- With service providers who assist us in operating our business (e.g., payment processors, shipping carriers)
- When required by law or to protect the rights and safety of our clients or staff
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to any legal or business obligations
- Opt out of marketing communications at any time
Cookies & Website Analytics
Our website may use cookies and analytics tools to understand how visitors use our site and to improve your experience. You can adjust your browser settings to decline cookies, though some features of the site may not function as intended.
Changes to This Notice
We may update this Privacy & Medical Information Notice from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this notice periodically.
Contact Us About Your Privacy
If you have questions or concerns about how we handle your information, please reach out — we're happy to help.
AlterEGO Hair Solutions
📞 855-EGO-HAIR
📧 info@alteregohairsolutions.com
🌐 www.alteregohairsolutions.com